The final outcome included a set of five strategic interventions. These ranged from a national open data platform to improve transparency, to a digital Employment ID that simplifies verification and reduces friction in the hiring process. We also proposed emotional intelligence and skills training programmes, a gamified job-seeking tool to increase motivation, and a framework for multi-agency collaboration. To support evaluation and alignment with long-term impact goals, we developed a Risk-to-Opportunity Matrix, allowing each intervention to be assessed in terms of how it addressed key systemic challenges and contributed to relevant UN Sustainable Development Goals and the Social Sustainability Principles of FSSD.

In addition, we delivered an action plan for implementation, outlining concrete steps for piloting and scaling the concepts, as well as a Business Model Canvas and supporting considerations to help Knowit explore how the proposed solutions could create both social value and organisational sustainability. Together, these deliverables formed a cohesive and actionable roadmap for digital transformation in the public employment space.